Frequently Asked Questions

Fine jewellery has a reputation of being a luxurious product and most well-established fine jewellery brands and independent designers do not want to miss a chance of benefiting from this fact. Running a luxurious business is undeniably expensive too, however, honest jewellery prices can be surprising to consumers. While precious metal prices are relatively fixed, there is a lot more flexibility with gemstones and quality gems are available at modest prices too. Counterintuitively, ethical gem suppliers commonly charge a fair price for their gems and lower prices do not necessarily indicate unethical mining or practices. All in all, fine jewellery industry, like art is highly sophisticated and one has to be a true expert in order to fully understand all the intricacies and pricing.

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I stay away from telling convincing fairytales to justify higher prices. Instead, I offer to buy quality, handcrafted and beautiful fine jewellery directly from the craftsperson at its honest price. It may sound too good to be true but because it is in line with my values, I thought I'd still do it. That's also the reason why my prices are usually nonnegotiable, I simply do not have much room to offer a discount (prices on the website are already reduced).

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I only use solid high karat gold and platinum. Solid metals are most pure and valuable, they also allow for the most ethical, simple, and traditional ways of crafting fine jewellery. In line with industry standards, all my fine jewellery is hallmarked.

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If you ever have any doubts about authenticity of your jewellery, you can always consult with 3rd parties, such as your local jewellers, pawnbrokers, and any other specialists, often free of charge.

This question is by far the most frequently asked. And I could not believe how often I heard it asked even in Harrods (London, UK) fine jewellery section. Fine jewellery by definition implies the use of ONLY real gems. It is costume/fashion jewellery that allows for glass crystals and simulants. Occasionally, some dishonest retailers/individuals might sell simulated/glass jewellery for the price of precious gems, however, apparently, this is not industry standard. In line with industry standards, all my fine jewellery is accompanied by a Certificate of Authenticity specifying the gems and their characteristics.

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If you ever have any doubts about authenticity of your jewellery, you can always consult with 3rd parties, such as your local jewellers, pawnbrokers, and any other specialists, often free of charge.

If you have any concerns about your delivery arriving late or the jewellery itself, please contact me as soon as possible.

 

In over 5 years of running the business internationally, I've had 100% of parcels delivered to the addressees. It may sound better than the average statistics, but the reality is that I do care about my customers, follow up on delayed parcels and ensure that I fill in the details and customs declaration forms correctly. Your purchase is covered in most cases and the only thing that is required from you is to clearly and timely communicate with me about any unexpected issues.

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I will do my best to assist you reasonably and within my abilities if you have any concerns about Valeria's Secret fine jewellery. And don't hesitate contacting me if you need advise on aftercare.