top of page
Terms & Conditions

Dear Customer,

 

Please read these terms prior to buying on Valeria's Secret website as they contain important information.

 

Delivery

I offer free worldwide shipping on all orders. All in-stock products will be shipped within 1-3 business days and you will receive an email with the tracking number. Bespoke or modified products will usually take longer to process (1-6 weeks). UK orders are shipped with next-day delivery service. Delivery time for international orders may vary based on your destination and it depends on shipping provider rather than on Valeria's Secret. For international orders, the customer is responsible for all additional duties, taxes and/or tariffs that might incur. We are not responsible for delays due to customs or postal services disruptions but we will do whatever we can to guarantee reasonable delivery time.

 

Returns

I will gladly accept returns and refund your money (except shipping costs) if you:

  • Contact me within 7 days to let me know of your intention to return the item.

  • Return the item to me in the original packaging within 14 days. You are responsible for the shipping cost.

  • I recommend that you ship with an insured courier service, as I am are not responsible for the loss or damage of the package when you send it back.

  • The returned package should be labeled as “returned goods” to avoid any customs when returning. If there are any charges incurred for returned items, I will deduct these from the refund amount.

 

The following items can't be returned or exchanged:

  • Bespoke or personalised orders (i.e. resized rings, eternity bands, screw back or LuxLock earrings, engraved jewellery, etc.)

  • Earrings (for health/hygiene reasons)

  • Items on sale

 

Privacy Policy

At Valeria's Secret, I am committed to protecting and respecting your privacy. This notice describes what personal data I collect and how I will use that data.

​

I collect and process only the data that is required to allow me to provide our services to you. We collect the following data when you browse or shop at valeriassecret.com:

​

  • I process the personal data required to complete and dispatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number, and email.​

 

Thank you for your time. I hope you have a fantastic shopping experience with me!

​

Yours sincerely,

Valeria

bottom of page